Welcome to BharatGo, an online platform provided by Megapod Techworks Private Limited ("We" or "Company"). By accessing or using our website/mobile application (referred to as the "Platform"), you agree to be bound by the terms described in this privacy policy. If you do not agree to these terms, please do not use the Platform. Your continued use of the Platform will be considered as your acceptance of this policy.
Content & Purpose
This privacy policy applies to your use of the domain name www.bharatgo.com and our mobile application, owned and operated by Megapod Techworks Private Limited. The Platform empowers merchants to create their own online store by themeself and connect with their customers through various means, including social media, WhatsApp, online ordering, in-store ordering, etc., as well as integrations with bank/payment gateways and delivery partners. Merchants can also use the platform to create and manage their own websites, as well as run advertising campaigns, among other features offered from time to time (referred to as "Services"). These Services are available to individuals who have agreed to become Merchant on the Platform by completing the necessary registration and accepting our terms and conditions.
We have implemented reasonable security practices and procedures that align with the nature of our business and the information assets being protected. While we strive to provide industry-standard security, the inherent vulnerabilities of the internet mean we cannot guarantee the complete security of all transmitted information.
To provide the Services and for other purposes outlined in this Privacy Policy, we collect and host certain data and information from our Users. We are dedicated to protecting the Personal Information (as defined below) of our Users and take reasonable precautions to maintain its confidentiality. This Privacy Policy is designed to help you understand:
The type of Personal Information (including Sensitive Personal Data or Information) that we collect from Users.
The purpose, means, and modes of usage of such Personal Information by the Company.
How and to whom the Company will disclose such information.
How the Company will protect the Personal Information, including Sensitive Personal Data or Information, collected from Users.
How Users may access and/or modify their Personal Information.
This Privacy Policy applies to all Users of the Platform. Therefore, by using and accessing the Platform and the services provided by the Company, Users accept and agree to the terms outlined in this Privacy Policy. Users are required to read and understand the provisions of this policy before submitting any Sensitive Personal Data or Information to the Company. Failure to do so will require Users to leave the Website immediately.
This Privacy Policy is published in compliance with the (Indian) Information Technology Act, 2000 and the rules, regulations, guidelines, and clarifications framed thereunder, including the (Indian) Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
Definitions
Personal Information: Personal Information pertains to data regarding a living individual that allows for the identification of said individual.
Utilization Information: Utilization Information encompasses data collected automatically, generated either through the use of the Service or from the Service infrastructure itself.
Cookies: Cookies are minuscule portions of information stored on your device (whether it be a computer or mobile device).
Personal Information
"Personal Information" refers to any information related to a natural person that can directly or indirectly identify the individual when combined with other available information.
"Sensitive Personal Data or Information" encompasses Personal Information related to passwords, financial details (such as bank account or credit/debit card information), physical and mental health conditions, sexual orientation, medical records, biometric information, or any other detail provided to or received by the Company for processing or storage. However, any data or information about an individual freely available or accessible in the public domain, or provided under the Right to Information Act, 2005 or any other law, does not qualify as Sensitive Personal Data or Information
Personal Information Collection
To use our Website, a User may create an account, although limited access is available without registration. Unregistered Users can still access some information. To unlock all features, account creation is necessary. During registration, we may collect the following types of User Information:
Full Name
User ID
Email address
Address (including country and ZIP/postal code)
Gender
Age
Phone Number
User-chosen Password
Contact Information
Precise Geographical Location
Photos or Videos
Customer Support History
Product Interaction Data
Crash and Performance Logs
Valid Payment/Financial Details
Other voluntary information provided by the User.
In order to access our Services, Users may be asked to upload/share specific documents according to our Website’s Terms of Use. Such documents will be handled by the Company in line with this Privacy Policy and the Terms of Use. The term “User Information” also covers any documents provided by Users. Telephone call records may be retained for administrative purposes related to Services.
Internet Usage Information
We may receive and store details about the User's browsing history, including the URL of the site visited before ours. Additionally, we may collect the Internet Protocol (IP) address of the User's computer, computer operating system, web browser, and ISP name. Temporary cookies are used on the Website to store non-sensitive data for technical administration, research, development, and User management.
In the future, we may request additional information from Users through surveys to enhance website personalization and for other mentioned purposes. Such information may also be gathered during contests conducted by us. All additional Personal Information will be processed in accordance with this Privacy Policy.
Usage Details
We may gather data that your browser transmits each time you access our Service, whether through a computer or a mobile device ("Usage Data").
This Usage Data could consist of particulars like your computer's Internet Protocol address (e.g. IP address), type of browser, browser version, the specific pages of our Service that you view, the date and time of your visit, the duration of your visit on those pages, distinctive device identifiers, and other diagnostic information.
When you enter the Service via a mobile device, this Usage Data might involve details such as the model of your mobile device, its unique identification, your mobile device's IP address, the operating system it employs, the sort of mobile Internet browser you utilize, unique device identifiers, and other diagnostic information.
While utilizing our service, we might request certain permissions from you to assess critical metrics pertaining to other applications and websites.
Information on Cookies
We employ cookies and akin tracking technologies to monitor the operations on our Service and maintain specific information.
Cookies are files with a small amount of data which could include an unidentified, distinctive identifier. These cookies are dispatched to your browser from a website and are saved on your device. In addition to cookies, we also utilize other tracking technologies such as beacons, tags, and scripts to compile and monitor data for the enhancement and evaluation of our Service.
You can guide your browser to decline all cookies or to signal when a cookie is being dispatched. Nonetheless, if you do not accept cookies, you may not be able to access some portions of our Service.
Utilization of User Information
The retention of User Information is strictly for the purpose of providing Services to our Users. The data collected from you may be employed for various business and regulatory objectives, including but not limited to:
Providing and maintaining our Service.
Notifying you about changes to our Service.
Allowing you to participate in interactive features of our Service when you choose to do so.
Offering customer support.
Gathering analysis or valuable information to enhance our Service.
Monitoring the usage of our Service.
Detecting, preventing, and addressing technical issues.
Providing you with news, special offers, and general information about other goods, services, and events similar to those you have already purchased or inquired about, unless you have opted not to receive such information.
Registering the User on the Website.
Processing the User’s orders/requests and facilitating Services.
Sending timely/periodical updates to the Users.
Ensuring efficient transaction processing and billing for the products/Services rendered.
Technical administration and customization of the Website.
Effective presentation of Website content to Users.
Delivering personalized information and targeted advertisements to the User.
Enhancing Services, features, and functionality of the Website; thereby, ensuring an optimal User experience.
Conducting research and development, and User administration (including user surveys).
Facilitating research, analysis, business intelligence, reporting, and advancement of the Company’s business, Website, and/or Services.
Utilizing non-personally identifiable information, solely owned by the Company, in an aggregated or non-personally identifiable form for internal research, statistical analysis, and business intelligence purposes.
Handling requests, inquiries, complaints, or disputes, as well as other customer care related activities, including those stemming from Users’ request of the Services and general administrative/business purposes.
Communicating any alterations in our Services, this Privacy Policy, or the Terms of Use to the Users.
Verifying the identity of Users and performing checks to prevent fraud.
Investigating, enforcing, resolving disputes, and applying our Terms of Use and Privacy Policy, either by ourselves or through third-party service providers.
Complying with applicable legal requirements and our various policies/terms.
Any other purpose that may be essential to provide the Services that You have opted for.
Revelation and Transfer of User’s Personal Information
To deliver the Services chosen by Users, we may find it necessary to disclose/transfer User’s Personal Information to specific third-party service providers.
Additionally, we may need to disclose/transfer User’s Personal Information to Governmental and judicial institutions/authorities, to the extent required:
Under applicable laws, rules, and regulations and/or under orders of any relevant judicial or quasi-judicial authority;
To protect and defend the rights or property of the Company;
To combat fraud and credit risk;
To enforce the Company's Terms of Use (to which this Privacy Policy is also a part); or
When deemed necessary by the Company, in its sole discretion, to protect its rights or the rights of others.
Should it be otherwise mandated by an order under any prevailing law, including in response to enquiries by Government agencies for the purpose of verification of identity, or for prevention, detection, investigation including cyber incidents, prosecution, and punishment of offences.
All User Information is accessible to our employees and data processors solely on a need-to-know basis. Those with access are obligated to uphold its confidentiality.
Non-personally identifiable information may be disclosed to third-party ad servers, ad agencies, technology vendors, and research firms for the purpose of serving advertisements to the Users. Aggregate findings, devoid of specific information, related to the User’s internet use may also be shared with potential investors, strategic partners, sponsors, and others, to support the growth of Company's business.
Moreover, in the event of reorganization or sale of the assets or business of the Company, User Information may be disclosed or transferred to another third party. Any third party receiving the Company's assets will retain the right to continue using the Personal Information and/or other information provided by a User to us.
You can request deletion of your Personal Data directly by deleting your account within your Account section. If you are unable to perform this action yourself, you can contact us at contact@bharatgo.com.
How long we keep your User Content
Following termination or deactivation of your User account, We may retain your profile information and User Content for a commercially reasonable time, and for as long as we have a valid purpose to do so. In particular, we may retain your information for the purpose of comply with its legal and audit obligations, and for backup and archival purposes.
Third-Party Website Links
The Website may contain links to third-party advertisements, websites, or electronic communication services (referred to as “Third Party Links”) that are operated by entities unrelated and unaffiliated with the Company, unless expressly specified otherwise on the Website.
If you choose to access any of these Third Party Links, we strongly recommend reviewing the respective website’s privacy policy. Please be aware that we are not accountable for the policies or practices of these Third Party Links.
Security Measures and Procedures
In order to facilitate the provision of Services and fulfill the objectives outlined in this Privacy Policy, we are obliged to collect and store specific data and information of our Users. The Company is dedicated to safeguarding Your Personal Information. To this effect, we implement reasonable security practices and procedures, encompassing technical, operational, managerial, and physical control measures to shield the Personal Information under our custody from loss, misuse, unauthorized access, disclosure, alteration, and destruction. While we endeavor to maintain security standards in line with industry norms, please be aware that due to the inherent vulnerabilities of the internet, we cannot guarantee complete security for all transmitted information. The Company ensures that any third parties receiving Users’ Sensitive Personal Data or Information uphold an acceptable level of security practices and procedures to safeguard the Personal Information.
You hereby acknowledge that the Company cannot be held responsible for any intercepted information transmitted over the internet, and you hereby release us from any and all claims arising from or related to the unauthorized use of intercepted information.
Service and Customer Support
By using the Website/Services, you consent to the Company collecting and using your contact information for service and customer support related activities. Even if you have registered for DND (do not disturb), you may choose to grant consent to the Company for being contacted by the Company’s customer support department, and for receiving service-related communications, including calls, emails, SMS, etc.
Furthermore, you agree that, notwithstanding your DND registration, the Company may contact you through various means, such as calls, emails, SMS, etc., in situations where the Company is unable to resolve customer issues or queries during an inbound call or by other means.
User's Rights Regarding Their Personal Information
The Company acknowledges that all information provided by a User, including Sensitive Personal Data or Information, is voluntary. Users retain the right to withdraw their consent at any time, in accordance with the terms outlined in this Privacy Policy and the Terms of Use. It's important to note that withdrawal of consent will not have retroactive effects.
Users have the privilege to access, modify, correct, and delete the Personal Information they voluntarily provided and that was collected by the Company in accordance with this Privacy Policy and the Terms of Use. However, should a User choose to update their information, the Company may retain an archival copy of the original information for the User's records as described herein. If a User wishes to update or correct their Personal Information, they can do so by contacting the Company at contact@bharatgo.com and conveying the desired changes for updating the Company’s records.
In the event that a User chooses not to provide their information or withdraws their consent for the use of Personal Information previously collected, the Company reserves the right to discontinue the services for which the information was initially requested.
Platform Usage
While utilizing the Services and Website, you agree not to host, display, upload, modify, publish, transmit, update, or share any information that:
belongs to another person and to which you do not have any right;
is obscene, pornographic, paedophilic, invasive of another’s privacy, including bodily privacy, insulting, or harassing based on gender, racially or ethnically objectionable, related to money laundering or gambling, or promotes enmity between different groups on the grounds of religion or caste with the intent to incite violence;
is harmful to a child;
infringes any patent, trademark, copyright, or other proprietary rights;
deceives or misleads the addressee about the origin of the message or knowingly and intentionally communicates any misinformation or information which is patently false, untrue, or misleading in nature;
impersonates another person;
threatens the unity, integrity, defense, security, or sovereignty of India, friendly relations with foreign States, or public order, or causes incitement to the commission of any cognizable offense, or prevents the investigation of any offense, or is insulting to another nation;
contains a software virus or any other computer code, file, or program designed to interrupt, destroy, or limit the functionality of any computer resource;
violates any law currently in force.
Changes to the Privacy Policy
This Privacy Policy may be updated periodically, and you will be notified of any such changes periodically and at least once a year. However, it is recommended that you review this policy from time to time for any updates. Your continued use of the Services will signify your acceptance of the amended/updated Privacy Policy.
Complaints and Grievance Redressal
Any complaints, abuse, or concerns regarding content, comments, or breaches of these terms should be promptly communicated to the designated Grievance Officer listed below, either in writing or via email bearing an electronic signature.
Pravin Adik
Megapod Techworks Private Limited,
Corporate Office: KS-516, MIT Technology Busniess Incubator, Kothrud, Pune 411038, Maharashtra, India
Email: contact@bharatgo.com