BharatGo order management covers the full lifecycle of an order, from creation to resolution:
Feature
Every order, one dashboard.
BharatGo brings your online store orders and in-store billing into one order management system. Track orders, create orders on behalf of customers, process refunds, send notifications and resolve customer issues — all without switching between tools.
What you can do
Order management capabilities
Order Dashboard
Track and manage all orders from one screen
Manual Order Creation
Create an order on behalf of a customer, including phone-call orders
Partial & Full Refunds
Process refunds when needed through the dashboard
Order Notifications
Keep customers updated with order-status notifications
Invoice Email
Send order invoices to customers by email
Bulk Order Processing
Handle multiple orders efficiently
Order Cancellation
Manage order cancellation workflows
Order Tracking
Customers can track their order status
Customer Issue Tickets
Handle customer order issues through a ticket system
Phone, WhatsApp and manual orders
Creating orders for customers
Sometimes a customer calls, messages on WhatsApp or places an order verbally. BharatGo lets you manually create an order on behalf of that customer so it appears in your dashboard alongside online orders.
This is manual order creation — you enter the details yourself. BharatGo does not automate phone-call ordering. You stay in control of what gets entered and when.
Resolution workflow
Customer order issues and tickets
When a customer has a concern about their order, they can raise an issue. It reaches you as a ticket in your dashboard. The resolution workflow is:
1
Customer Raises Issue
The customer submits a concern about their order
2
Ticket Arrives in Dashboard
You see the issue in your store-management dashboard
3
Respond and Resolve
You contact the customer and work toward a resolution
4
Update and Close
You update the ticket status and close it after resolution
This is order-related customer issue management. It is not a full enterprise help-desk or general CRM ticketing platform — it is focused on helping you resolve order concerns efficiently.
What BharatGo does and does not do
Refunds and returns
BharatGo supports partial and full refunds through the order dashboard. However, BharatGo does not provide an automated returns-management workflow. Sellers handle returns manually — when a customer returns a product, you process the refund and adjust stock levels in your dashboard so inventory stays accurate.
FAQ
Frequently asked questions
Yes. BharatGo brings online store orders and Smart POS billing into one order management dashboard so you can track, process and update all orders from a single screen.
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Related resources
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