When an order progresses through its lifecycle, BharatGo can send customer notifications at key stages. Supported notification events include:
Feature
WhatsApp, woven into your commerce.
WhatsApp is where Indian customers already spend their time. BharatGo uses WhatsApp across several commerce workflows — sharing your store link, sending bills and receipts, notifying customers about order progress, and recovering abandoned carts with bulk WhatsApp reminders.
Verified touchpoints
Where WhatsApp fits in your commerce workflows
Share your store link
Share your BharatGo store link on WhatsApp, Instagram or anywhere. Customers can browse and order directly from the link you send.
Send bills and receipts
Smart POS includes WhatsApp billing and sharing, so you can send bills and receipts directly to customers through the channel they already use.
Order-status notifications
BharatGo provides configurable customer notifications for order progress events — including order placed, order accepted and order shipped. Depending on the event, these can be sent through SMS, WhatsApp and email.
Abandoned-cart recovery
Sellers have the option to send bulk WhatsApp reminder messages to customers who abandoned their cart, encouraging them to return and complete their order.
Keep customers informed
Order notifications in detail
Order placed
Notify the customer when their order is placed
Order accepted
Let the customer know their order has been accepted
Order shipped
Inform the customer when their order has been shipped
Depending on the event, notifications can be sent through SMS, WhatsApp and email. Additional supported order-related status events may also be available. Not every event necessarily supports every channel.
Recover lost sales
Abandoned-cart WhatsApp recovery
When a customer adds products to their cart but does not complete the order, BharatGo supports abandoned-cart recovery. Sellers have the option to send bulk WhatsApp reminder messages to those customers, reminding them about the products they left behind.
This is a seller-initiated action — the seller chooses to send the bulk WhatsApp reminders. It is not fully automated WhatsApp recovery, scheduled sequences or AI-generated campaigns.
Clear boundaries
What WhatsApp commerce is not
To set clear expectations, BharatGo's WhatsApp commerce does not include:
- Fully automated or scheduled WhatsApp recovery sequences
- WhatsApp chatbot or AI WhatsApp support functionality
- WhatsApp Business API marketing automation
- Broadcast automation or AI-generated WhatsApp campaigns
BharatGo does have an AI store-support chat, but that is a separate capability and is not a WhatsApp AI chatbot.
FAQ
Frequently asked questions
BharatGo uses WhatsApp across several commerce workflows: sharing your store link, sending bills and receipts, sending order-status notifications (such as order placed, accepted or shipped), and sending bulk WhatsApp reminders to customers who abandoned their cart.
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