BharatGo
Get started
Solution

Bring customers back again.

Getting a new customer is only the beginning. BharatGo brings loyalty points, customer wallet, offers, abandoned-cart recovery and WhatsApp marketing into one platform so you have the tools to encourage repeat purchases — without juggling separate marketing software.

Why retention matters

The problem: customers buy once and disappear

Many online stores focus on getting the first sale and forget about the second. Without retention tools, customers who had a good experience have no reason to come back. You lose the value of the relationship you already built.

Common retention challenges for Indian businesses:

  • No way to reward customers for coming back
  • Abandoned carts with no follow-up mechanism
  • No customer data to understand who buys repeatedly
  • Marketing tools scattered across separate platforms
  • No easy way to share offers and promotions on WhatsApp
Retention workflow

How BharatGo helps

1

Set up loyalty points

Configure a loyalty-points program so customers earn rewards on purchases and can redeem them on future orders

2

Enable customer wallet

Offer a store-credit wallet customers can use at checkout, building commitment to your store

3

Create offers and coupons

Run percentage, fixed-amount, BOGO or free-shipping promotions with trackable coupon codes

4

Recover abandoned carts

Send bulk WhatsApp reminders to customers who left items in their cart — seller-initiated, not automated sequences

5

Share on WhatsApp

Share your store link, offers and order updates on the channel your customers already use every day

6

Understand your customers

See who your loyal customers are, track purchase history and identify your best customers

What powers this solution

Capabilities involved

Loyalty Points

Configurable program with points history, active members and redemption tracking

Customer Wallet

Store-credit balance customers can use at checkout

Offers & Coupons

Percentage, fixed, BOGO, free-shipping discounts with coupon tracking

Abandoned Cart Recovery

Bulk WhatsApp reminders for abandoned carts — seller-initiated

WhatsApp Sharing

Share store links, offers and order updates on WhatsApp

Customer Insights

See loyal customers, purchase history and customer-behaviour insights

Businesses that benefit

Who this is for

D2C brands
Fashion boutiques
Beauty & cosmetics sellers
Retail stores with repeat customers
Food & bakery businesses
Any business that wants customers back
FAQ

Frequently asked questions

No. BharatGo provides tools that can support customer retention — loyalty points, wallet, offers, abandoned-cart recovery and WhatsApp sharing. Whether customers return depends on your products, service and how you use these tools. No platform can guarantee repeat purchases.

Explore further

Related resources

Loyalty & WalletConfigurable loyalty-points program and customer wallet.Offers & DiscountsRun promotions and create coupon codes.Customer ManagementCustomer information, history and insights.WhatsApp CommerceShare offers and recover carts on WhatsApp.
Get started

Start building customer loyalty.

Set up your store, configure loyalty and offers. 14-day free trial, no credit card required.

Start free trial Explore features